Transparency Policy

Last Updated: January 21, 2025

At Raskido, we are committed to operating with transparency and integrity in all our business practices. This Transparency Policy outlines how we communicate openly with our users, stakeholders, and the broader community about our operations, decisions, and practices.

1. Our Commitment to Transparency

We believe that transparency builds trust and fosters meaningful relationships with our community. We strive to be open and honest about:

How we collect, use, and protect user data
Our business practices and operational decisions
Changes to our services and policies
Our organizational values and mission
How we respond to user concerns and feedback

2. Information We Share

2.1 Service Operations

We provide clear information about:

How our webinar platform functions and operates
Features and limitations of our services
Technical requirements for participation
Service availability and scheduled maintenance
Performance metrics and reliability standards

2.2 Data Practices

We maintain transparency regarding:

Types of data we collect from users
Purposes for which data is used
Third parties with whom we share information
Data retention periods and deletion practices
Security measures protecting user information

2.3 Business Changes

We communicate proactively about:

Changes to our terms of service or privacy policy
Modifications to pricing or subscription plans
New features or service enhancements
Deprecation of existing features
Organizational changes affecting service delivery

3. Communication Channels

We maintain multiple channels for transparent communication:

3.1 Website Updates

Regular updates to policy documents
Clear version history and change logs
Accessible information architecture
Announcements of significant changes

3.2 User Notifications

Email notifications for important updates
In-platform announcements
Advance notice of material changes
Clear explanations of impacts to users

3.3 Direct Communication

Users can reach us at:

Email: support@raskido.com
Phone: +380675674508
Address: Yaroslava Mudrogo St, 12, Kharkiv, Kharkiv Oblast, Ukraine, 61000

4. Content Transparency

4.1 Educational Content

We ensure clarity about:

Qualifications of webinar presenters and instructors
Educational objectives and learning outcomes
Content sources and attributions
Sponsored or promotional content disclosures
Partnerships and affiliate relationships

4.2 User-Generated Content

We maintain transparency regarding:

Moderation policies and practices
Content removal decisions and criteria
User rights and responsibilities
Appeal processes for content decisions

5. Financial Transparency

5.1 Pricing and Fees

We clearly communicate:

All pricing for services and subscriptions
Additional fees or charges
Billing cycles and payment terms
Refund policies and conditions
Currency conversions where applicable

5.2 Business Model

We are transparent about:

How we generate revenue
Advertising or sponsorship arrangements
Commission structures for partnerships
Funding sources and investors

6. Decision-Making Processes

6.1 Policy Development

When developing policies, we consider:

User feedback and community input
Industry best practices and standards
Legal and regulatory requirements
Ethical implications of our decisions

6.2 Feature Development

We share information about:

Planned features and roadmap directions
User requests and prioritization
Testing and beta programs
Reasons for feature decisions

7. Incident and Issue Transparency

7.1 Service Disruptions

In the event of service issues, we commit to:

Prompt acknowledgment of problems
Regular status updates during incidents
Clear explanations of root causes
Descriptions of remediation steps
Post-incident reports for significant events

7.2 Security Incidents

For security-related matters, we will:

Notify affected users promptly
Provide clear information about impacts
Explain steps taken to address issues
Offer guidance for user protection
Report to relevant authorities as required

8. Third-Party Relationships

8.1 Service Providers

We disclose:

Categories of third-party service providers
Purposes for which they process data
Geographic locations of data processing
Standards required of service providers

8.2 Integrations and Partners

We clearly identify:

Third-party integrations and tools
Partnership arrangements
Data sharing with partners
Independent nature of partner services

9. Algorithmic Transparency

Where we use automated systems or algorithms, we provide information about:

Types of automated decision-making employed
Purposes and benefits of automation
Factors influencing automated recommendations
User controls and override options
Human review processes where applicable

10. Accessibility of Information

We ensure transparency is accessible by:

Writing in clear, plain language
Avoiding unnecessary technical jargon
Providing summaries of complex policies
Offering translations where feasible
Making information easy to locate and navigate

11. User Rights and Controls

We clearly communicate user rights regarding:

Access to personal information
Correction of inaccurate data
Deletion or restriction of processing
Data portability options
Objection to certain processing activities
Withdrawal of consent

12. Accountability and Oversight

12.1 Responsible Parties

We identify:

Contact information for key departments
Responsible individuals for data protection
Escalation paths for concerns
External oversight or regulatory bodies

12.2 Compliance and Standards

We disclose:

Industry standards we follow
Certifications and accreditations
Compliance frameworks implemented
Regular audit practices

13. Feedback and Improvement

We welcome feedback on our transparency efforts:

User suggestions for improved transparency
Questions about our practices and policies
Reports of unclear or confusing information
Requests for additional disclosures

14. Limitations to Transparency

While we strive for maximum transparency, certain limitations apply:

Confidential business information and trade secrets
Information that could compromise security
Personal information of other individuals
Legally privileged or protected information
Information subject to contractual restrictions

We balance transparency with these legitimate interests and explain limitations when possible.

15. Changes to This Policy

We may update this Transparency Policy periodically to reflect:

Changes in our business practices
New transparency initiatives
User feedback and requests
Evolving industry standards
Legal or regulatory developments

Material changes will be communicated through:

Prominent notice on our website
Email notification to registered users
Updated "Last Updated" date at the top of this policy
Summary of significant changes

16. Contact Information

For questions about this Transparency Policy or our transparency practices:

Raskido
Yaroslava Mudrogo St, 12
Kharkiv, Kharkiv Oblast
Ukraine, 61000

Email: support@raskido.com
Phone: +380675674508

This Transparency Policy demonstrates our commitment to open, honest communication with our community. We continuously strive to improve our transparency practices and welcome your input on how we can better serve this commitment.